BT has been named as the worst landline provider in a customer satisfaction poll. In a survey of 11,000 customers BT got the lowest score for all but two categories for home phones. uSwitch.com claims that around three million of BT’s 10 million landline customers are dissatisfied. Other surveys have found that BT offer poor value fro money and fail to sort out problems. Citizens Advice also found that 89% of all landline complaints are about BT.