It has emerged that some phone companies are charging customers as much as £195 reconnect their phone when they move house. Previously phone companies could charge people to connect their phone when they moved to a newly built property. Now many customers can sign up for a land line service from a firm who rents the line from BT. The problem with this is that when customers want to switch companies when they move house they are charged £125 to make the switch at the local exchange. Some so called exit fees work out as much as £195.