A survey by a rail watchdog has found that only four out of ten passengers feel they get value for money. Its hardly surprisingly when you pay to use a service where you rarely get a seat and in many cases can hardly find standing room on a train. The same report found that people are 5% less satisfied with the service than in 2007 with satisfaction ratings falling for 13 companies since spring 2007. One of the main things that passengers were dissatisfied with was fare increases.